CRM, Loyalty & Rewards

AI Omnichannel Customer Engagement

The purpose of your business is to create a customer who creates customers.

You probably have not realized that your best customers are the ones who keep coming back to you. They spend 67% more than the new ones!

Based on research, 71.43% of Millennials are active in at least one loyalty program, while 68.65% of Millennials and 63.51% of Generation Z prefer to be notified via email of their loyalty points and rewards status. Statistics also suggest that retaining a customer costs five times less than acquiring a new customer, thus you only need some little marketing effort to get them to spend again.

iSentric’s loyalty system provides cost-effective marketing solutions to marketers, merchants and retailers, to enable them to leverage on our leading digital commerce technologies.

Loyalty System
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Overview

From bonus rewards, memberships, mobile-based redemption modules, loyalty points, referral system to a range of customer benefits, our solutions do not only offer fun, relevant perks and privileges to customers in the ways they would love, but also help you to increase your sales and understand your target customers' preference better.

Flexible, user-friendly and customer-centric communication channels are delivered and fully supported by our expertise in SMS marketing, mobile technologies and fintech, allowing you to create the most engaging loyalty program to improve relationship with your brand, while offering a personalized customer experience.

iSentric’s loyalty system can also be seamlessly integrated into your existing mobile apps, e-commerce websites, software, or any other systems, giving you full control over your digital marketing and management tasks.

The technical features of iSentric’s Loyalty System:
  • Tangible recognition of customer loyalty (repeat purchase, advocacy and referral)
  • Personalized customer experience
  • Enhanced customer retention and acquisition
  • Interactive communications
  • Attractive reward marketplace (more than 1,000 local or regional brands)
  • Rewards aligned with corporate brand and values
  • Fully automated marketing features
  • Convenient and secured platform
  • Real time engagement data and analytics
  • Integration with CRM database

A repeat customer will consider options, but a loyal customer does not consider alternatives. Extend your loyalty program to all your business and services now. Please contact us to find out how to communicate with your customers through our hassle-free solution.

iSentric Loyalty System infographic
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Customer Stories

26 June 2017

Sunway Berhad

Sunway Berhad, commonly referred to as Sunway Group or Sunway, is one of Malaysia's largest conglomerates with core interests in property, construction, education and healthcare. Sunway's other business divisions include quarry and building materials, trading and manufacturing, hospitality, and leisure.

iSentric provided a loyalty business base model solution with the goal of improve Sunway customer loyalty program platform by increase customer loyalty and create a direct marketing channel - Sunway Pals. To increase customer engagement in new digital age, we successfully assist Sunway to expand the Sunway Pals service to different platforms like website, iOS and android platform. So that, members can easily access Sunway Pals service and enjoy the service like eWallet, point management, user engagement feature, cashless parking feature, and full access to discount, rebates, rewards and promotion from hundreds of retail brands and outlets.

iSentric also provide a Content Management System (CMS) solution to convenience Sunway's marketers and business users to manage contents on the Sunway Pals website and mobile app.

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Speak To Our Team Now!!

Please contact us now to discover more business opportunities and deliver remarkable customer experience.

iSentric Limited (ASX:ICU), established in 2003 and renamed as Ovanti Limited (ASX:OVT) in year 2024, is a well-known Bulk SMS provider and a pioneer in digital commerce in Malaysia.

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