E-Services & Citizen

Smart Government Solution

Mobile apps, portals and two-way messaging that bring public services to every citizen.

iSentric helped Sarawak Energy to launch their all new, omni channel customer service platform - SEB cares. This service is available on the web, iOS, Android, and Windows Phone platforms. From SEB cares, customers are able to view and manage their bills, report and track on outage, faulty street lights, billing and metering issues, locate the nearest customer service counter, receive real time notifications on outages and planned shutdowns, and make electronic payments.

Book a Demo All products

01

Mobile Apps Solutions

Digitalization solution that brings your ideas to life..

Food delivery, online transaction, social media, games... you name it!

Mobile applications (mobile apps) have become an essential part of our daily life. The profound impact of these innovations with advanced technologies can be witnessed in almost every aspect of entertainment, healthcare, learning, work and e-commerce.

The global mobile apps market is projected to reach a whopping RM1.69 trillion (approximately $407.31 billion) by 2026, growing at a compound annual growth rate (CAGR) of 18.4% from 2019 to 2026, which presents various undiscovered and lucrative opportunities for businesses to tap into in the years to come.

Planning to build a custom-made mobile app that users love, or create the online presence you have always wanted? Look no further, iSentric has all the smart solutions for a creative you!

Our full-cycle mobile application development services cover different platforms using the most top-notch cutting-edge technologies with security and stability in mind. From iOS, android to cross-platform mobile apps, we will help to design and develop your dream apps from scratch.

Thanks to our professional team of experts, your journey to the app store will be a breeze. Complete support will also be provided for all the management and maintenance of your mobile apps, which includes:

Detailed business analysis.
High quality frameworks and tools.
Integration of mobile apps into your infrastructure.
Optimization to make your mobile apps perform perfectly.
Refinement of strategy that aligns with your goals.
After-launch support.
On-demand scale up options.

Work with us to make a big splash in the mobile app world. Bring your ideas to life today and get set up for a successful digitalization journey! Talk to us now to unleash your e-commerce potential.

02

2-Way SMS

Don’t just build links. Build relationships.

Thinking of having a two-way conversation with your customers? Or allowing the audience to leave comments on TV screen? Or creating automated responses for customer inquiries?

iSentric’s 2-way SMS can serve as a bridge between you and your customers for you to explore customer needs through interactions made possible by digital technology and create more business opportunities.

For various activities such as interactive marketing, contests, questionnaire surveys, penalty checks, credit card fraud notifications and instant text message replies, 2-Way SMS can offer much convenience to your daily operations.

Besides, our 2-Way SMS can also be seamlessly integrated with your Customer Relationship Management (CRM) system, software or any Apps for creating automated workflow. The customers and users, basing on their own feedback and two-way interaction, can enjoy a more personalized shopping experience at the same time.

The technical features of iSentric’s 2-Way SMS:

Rich media deliveries
Low cost, high ROI
More personalized customer experience
More active customer engagement
Closer relationship between business and customers
Execution of direct and more effective two-way communications
Dynamically customized content
Detailed reports for your reference: Number of clicks, open rate, statistics of your campaign, engagement etc.

Listen to the voices and views of the customers and drive business growth by employing digital technology. Please contact our professional team now so that we can bring you the most reliable and practical 2-Way SMS Solution.

03

Customer Stories

12 April 2016

Sarawak Energy Berhad (SEB)

Sarawak Energy Berhad (Sarawak Energy or SEB), is both an energy development company and a vertically integrated electricity utility with a vision to achieve sustainable growth and prosperity for Sarawak by meeting the region's need for reliable, renewable energy. Sarawak Energy serves over 600,000 customers across the Malaysian state of Sarawak.

iSentric helped Sarawak Energy to launch their all new, omni channel customer service platform - SEB cares. This service is available on the web, iOS, Android, and Windows Phone platforms. From SEB cares, customers are able to view and manage their bills, report and track on outage, faulty street lights, billing and metering issues, locate the nearest customer service counter, receive real time notifications on outages and planned shutdowns, and make electronic payments.

26 June 2017

Sport Toto

Sports Toto Malaysia Sdn Bhd was first incorporated by the Government of Malaysia in 1969. Then, on 1 August 1985, a significant milestone was made in the gaming industry when the company was privatized. Today, Sports Toto is a wholly-owned subsidiary of Berjaya Sports Toto Berhad, which is listed on the main market of Bursa Malaysia. Now, Sports Toto is the largest number forecast operator in Malaysia both in terms of number of outlets and product offerings

iSentric implemented a mobility solution that build on Enterprise MBaaS platform to help Sport Toto more responsive to business needs. iSentric also develop robust cross platform Sport Toto mobile app that build on modern mobile app UI design, scalable framework and secure cloud solution. The app allow user to check real-time game results, estimated jackpots, promotion, announcement, and other useful features. Sport Toto mobile apps are available in iOS and Android. Now, it has over 200 thousand downloads from Google Play Store and Apple App store.

our products

Explore other modules

Financial Services

BNPL (conventional & Shariah-compliant)
KYC and Credit Scoring
Fraud Detection
Repayments and Collections
Wealth Management
Digital Asset

Smart Government Solutions

Next-gen Tech
Micro Data Centers & Cloud Migration
E-Services & Citizen

AI Omnichannel Customer Engagement

Integrated Messaging
Multilingual Chatbots
AI Agents
CRM, Loyalty & Rewards
Social & E-Commerce Enablement

Speak To Our Team Now!!

Please contact us now to discover more business opportunities and deliver remarkable customer experience.

iSentric Limited (ASX:ICU), established in 2003 and renamed as Ovanti Limited (ASX:OVT) in year 2024, is a well-known Bulk SMS provider and a pioneer in digital commerce in Malaysia.

Contact Us